If you are like many Long Island homeowners planning to remodel your home with high-performance Energy Star labeled replacement windows, you have probably spent some time on review sites and business listings sites doing your research. Renewal by Andersen of Long Island management teams use both online and face-to-face feedback to shape the way we do business, and sometimes these conversations help us shape the customer experience. While we applaud and encourage every would-be-customer continue to research brands before making a purchase, it’s important to read those comments carefully.
Here are some things we have learned from our customers over the years and by reading reviews and forum posts from other brands’ consumers across the nation who have shared online about personal replacement window experiences.
#1. Customers who clearly define their expectations are happier with the whole experience
In one instance, a new window customer complained that she expected the installation crew to stain her wood interiors with stain she provided while they were on-site installing her new patio door and replacement windows. Another customer said she thought wood interiors would (or should) be shipped ahead so they could be painted in advance and thoroughly dry when the installation crew arrived to complete the job.
Renewal by Andersen replacement windows are precision-crafted at the factory to ensure a perfect fit and superior performance. The windows are not built on site and our carefully trained installation crews are prepared to install the fixtures efficiently without extensive construction or modification. Wood interiors are an option for homeowners who want the flexibility to match existing décor or update color schemes, if they choose. To make sure these type of misunderstandings/misconceptions are avoided, our replacement window specialists work closely with homeowners throughout the journey – encouraging them to ask questions and voice their concerns – and, we listen, so we can help consumers understand the how, what, why, when and where of replacing their home windows and patio doors.
Painting or staining windows and trim is very different skill than our skilled window installers are professionally trained to master. You wouldn’t want a heart surgeon building your house, would you? He or she may be very skilled, but his or her skills lie in a different area. This is why we don’t normally paint or stain our natural finish windows we sell. We recommend you hire a professional wood finisher, or take the care and patience it requires to do it yourself. We do, of course, also have many window and door styles with low maintenance finishes that don’t need painting or staining at all.
#2 High-pressure sales tactics don’t create happy customers; they often create angst and discontent
We found more than more comment from an angry customer who had canceled their home consultation, or decided not to purchase replacement windows right away, only to receive “daily, obnoxious” calls from schedulers trying to get back in the door, so to speak. Many people may not know that some brands, and some Renewal by Andersen locations, use call centers to schedule appointments. Occasionally, a call center agent can be a bit too passionate about setting appointments.
Our policy is to honor requests to stop calls immediately. Simply email the local office or call 1-877-313-9052 and ask to be removed from the call list. No stress, no worries, no harassment.
#3 Consumers deserve to know who with whom they are working
We were surprised to learn some customers assume that Renewal by Andersen and the Andersen Corporation, our parent company, are the same entity, and therefore offer the exact home improvement product line. Some consumers who were thrilled with their replacement window and patio doors, were still disappointed to learn that they weren’t couldn’t get the same Andersen windows they saw at their local home center from us. Renewal by Andersen is a subsidiary of the Andersen Corp, but has a distinct line of windows and patio doors designed specifically for the replacement window and patio door market.
We are proud of our relationship with Andersen, but we strive hard to accurately represent out franchise as a local option for Long Island homeowners who are looking for high-quality replacement windows backed by a superior 20/2/10 warranty and decades of service to our community.
Our Renewal by Andersen of Long Island Replacement Window Promise to You
Reading online reviews and following the forums are excellent ways to gather information before you choose a replacement window brand. However, you should be careful not to just skim the topics. We aren’t sure how that customer reached the conclusion that installation crews would do some interior painting for her – she wasn’t one of our customers – but clearly, there was a miscommunication somewhere. So, we promise you that . . .
- We will value your time.
- We will respect your choices, even if that means you decide not to allow us to help upgrade your home.
- We will be honest about our products, services and relationships that bring you modern, beautiful, energy-efficient windows and patio doors.
- We will listen closely and answer all your questions.
- We will never try to guilt you into buying our replacement windows if the timing isn’t right for you.
Need more information about Renewal by Andersen of Long Island replacement window and patio door options? We offer single-hung, awning, casement, double-hung, sliding and beautiful bay and bow replacement window configurations, along with specialty windows, exclusive hardware, TruScene insect screens designed to make your home more beautiful and more comfortable. Fill in the short form on this page or call a personal replacement window consultation today at 1-877-313-9052.
Download our Free Guide to Long Island Replacement Windows
- The Difference Between Replacement and New Construction Windows!
- The Different Kinds of Frame Materials and What That Means to Your Windows’ Performance and Longevity!
- How the Right Glass Can Save You Money on Your Heating & Cooling Bills!
- The Critical Role Proper Installation Plays in the Performance, Durability and Warranty of Your New Replacement Windows!
- What Features and Options are Important to You and What Role They Play in Your Ultimate Satisfaction Today, and for as Long As You Live in Your Home!